Eligibility for a Return

To be eligible for a return:

• The item must be in its original condition—unused, free from wear or damage, and in its original packaging.
• Proof of purchase (e.g., order confirmation or receipt) is required to initiate the process.

How to Start a Return

To initiate a return, contact our design support team. If your return is approved, we will provide:

• A return shipping label or logistics coordination for large furniture pickups.
• Detailed instructions for safely sending back your item.

Important: Items sent without prior return authorization will not be accepted.

Refund Processing

Once we receive and expertly inspect your return at our facility, we will notify you of the refund approval status. If approved:

• A refund will be issued to your original payment method.
• Please allow a few business days for your bank or credit card provider to process the refund.

Non-Returnable Items

Certain items are excluded from our return policy to maintain our pristine quality standards:

• Custom-built or personalized furniture pieces.
• Fabric swatches and material samples.
• Clearance, final sale items, or gift cards.

If you are unsure about your item's return eligibility, please feel free to contact our design team before making a purchase.

Exchanges

If you wish to exchange an item for a different finish or style, the quickest method is to return your original item and place a new order once the return is accepted. This ensures fast processing and immediate availability.

Our dedicated customer support and design team is here to help. For any return or refund inquiries, please do not hesitate to reach out to our team at Support@AlonFurniture.com.