Shipping & Delivery
Experience the seamless, white-glove service your sanctuary deserves. At Alon Furniture, we handle every detail from our warehouse to your room of choice, ensuring your investment arrives perfectly and effortlessly.
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Complimentary Shipping
We are pleased to offer our customers complimentary shipping on all orders within the continental United States.
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White-Glove Assembly
All large furniture pieces include in-home delivery, full room-of-choice placement, complete assembly, and packaging removal at no extra cost.
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Real-Time Tracking
Our automated system provides you with tracking information the moment your order ships, so you can follow its journey with complete peace of mind.
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We're Here to Help
Our dedicated design and support team is always available to coordinate delivery details and answer any questions you may have.
Our Delivery Process
Shipping Methods & Timeframes
We offer streamlined delivery options tailored to meet your needs:
- Standard Freight/White-Glove: 7-14 business days
- Small Parcel (Decor & Accessories): 3-5 business days
Note: Delivery estimates may vary based on destination, carrier capacity, and external factors such as weather or holiday surges.
Shipping Costs
Because we believe in transparent luxury, shipping and white-glove assembly are fully complimentary for all furniture orders within the contiguous United States. Small parcel items ship completely free.
Your Delivery Address
To avoid delays or delivery issues, please provide a complete and accurate shipping address at checkout. Alon Furniture is not responsible for undelivered packages due to incorrect or incomplete address information.
Delivery Exceptions
Delivery times may be affected by factors outside our control, including severe weather conditions, natural disasters, or public holidays. We appreciate your patience during such occurrences and will do everything in our power to keep you informed.
International Shipping
Alon Furniture currently ships to select international destinations. Please be aware of the following:
- Customs duties, taxes, or import fees may apply and are the responsibility of the recipient.
- Delivery timeframes may be extended due to customs processing.
- We advise checking with your local customs authority for applicable regulations before ordering. Please note that white-glove assembly is currently limited to the continental U.S.
Assistance & Returns
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If You Experience an Issue
If your order has not arrived within the expected timeframe, or if it arrives damaged or incomplete, please get in touch with our Customer Service team immediately. We are here to assist and ensure your complete satisfaction.
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For Returns & Refunds
If you need to return a product for any reason, please consult our full Returns & Refunds Policy for detailed instructions and eligibility regarding our 30-day seamless return window.
This Delivery Policy is subject to change without notice. For the latest version or for specific inquiries, please refer to AlonFurniture.com or contact our support team.